You may have recently received a call from Signify Health, and understandably, you’re wondering: “Is this a scam?” or “Why are they reaching out to me?”
Signify Health is not a telemarketing company or a scam. It’s a legitimate healthcare organization that works with insurance providers like Medicare Advantage, Medicaid, and commercial health plans to improve patient care through in-home and virtual health assessments. These services are designed to help you—at no cost.
Let’s break down exactly who Signify Health is, why they’re calling you, and how these services could benefit your well-being.
Who Is Signify Health?
Signify Health is a nationally recognized healthcare company that partners with insurance providers to deliver high-touch, personalized health services. Their mission is to bridge the gap between clinical care and the patient’s home, using licensed medical professionals to conduct at-home and telehealth evaluations.
Key Services They Offer:
- In-home health assessments
- Virtual health assessments (video or phone)
- Transitional care coordination
- Social determinants of health (SDOH) screening
- Care gap closure assistance
- Preventive health checkups
Their programs are especially tailored for Medicare Advantage members, dual-eligible individuals (Medicare + Medicaid), and people with chronic health issues.
Why Is Signify Health Calling You?
There are several valid and health-related reasons you may be receiving a call:
1. To Schedule an In-Home Health Assessment (IHA)
This is the most common reason for a call. Your insurer partners with Signify Health to offer a free, in-home check-up that includes:
- Reviewing your medical history and medications
- Conducting basic physical checks (blood pressure, weight, etc.)
- Providing health education and preventive care advice
- Identifying care gaps and risk factors
These visits help ensure that you’re receiving the right level of care—even if you haven’t seen a doctor recently.
2. Virtual Health Assessment
If you prefer not to have someone visit your home, Signify may offer a telehealth alternative, which allows you to complete your health evaluation over a secure video call or phone call.
3. Post-Hospitalization Follow-Up
If you’ve recently been discharged from a hospital, Signify Health might call you as part of a care coordination program to ensure you have the necessary resources to recover safely at home.
4. Social Health & Support Services
Signify may also offer assistance in areas like:
- Transportation
- Food insecurity
- Housing instability
- Access to caregivers or home aids
These calls are designed to help connect you with programs you might qualify for—many of which are underused by eligible patients.
Is It Safe to Talk to Signify Health?
Yes—as long as the call is legitimate, it is generally safe. Here’s how you can identify a real call from Signify Health:
How to Confirm the Call:
- Caller may identify as Signify Health or say they’re calling on behalf of your insurance plan.
- They’ll usually mention your insurance provider by name.
- They will not ask for payment, Social Security numbers, or credit card details.
- You can confirm the call by contacting Signify Health directly at:
📞 1-855-319-2107
If you’re ever unsure, call your insurance company to verify that Signify Health is working with them on your behalf.
What Happens During the In-Home Visit?
Here’s what to expect if you agree to a Signify Health assessment:
- A licensed medical professional (nurse practitioner, physician, or physician assistant) will visit your home.
- They’ll check your vital signs, review medications, and ask about recent health issues.
- They will not offer treatment, prescribe medication, or replace your primary care doctor.
- The visit lasts about 45–60 minutes.
- A health summary will be shared with you and your doctor.
There is zero cost for the visit, and it won’t affect your health insurance premium or benefits.
Is Participation Mandatory?
No. These assessments are entirely voluntary. You can:
- Accept the visit
- Reschedule it
- Decline it entirely
That said, many people find them helpful—especially if they haven’t seen a doctor in a while or need help managing medications or chronic conditions.
How the Program Benefits You
Here’s how this initiative actually helps you:
- ✅ Uncovers health issues early
- ✅ Closes care gaps that insurers track
- ✅ Identifies medication conflicts or misuses
- ✅ Offers advice on diet, exercise, and lifestyle
- ✅ Links you to additional support resources
- ✅ Helps keep your plan’s records accurate
Common Concerns About Signify Health Calls
Is it a sales call?
No. They won’t try to sell you anything or change your insurance.
Will it cost me anything?
No. These services are completely covered by your insurance plan.
Do they collect personal information?
They may ask for your name and date of birth for identity verification, but never for your SSN or payment info.
FAQs About Signify Health Calls
1. Why does Signify Health call even if I didn’t schedule anything?
They’re reaching out because your insurer authorized the visit to help support your care needs.
2. Can I choose a male or female health provider?
Yes, in many cases you can request the gender of the clinician visiting you.
3. Will the visit affect my Medicare Advantage benefits?
No. It’s simply an extra resource. It won’t change your current coverage or plan.
4. Is my doctor involved?
Yes. A summary of your assessment can be sent to your primary care doctor with your permission.
5. Can I cancel after scheduling?
Yes. You can cancel or reschedule by calling the number provided.
6. Do I have to clean or prepare my house?
No need to go overboard. Just ensure a quiet, private space for the assessment.
7. Is this available in all states?
Signify Health operates across the U.S., but availability may vary depending on your health plan.
8. How do I stop further calls from Signify Health?
You can ask the representative to place you on a do-not-call list or contact your insurer directly.
Final Thoughts
If you’ve been wondering, “Why is Signify Health calling me?”, now you know—it’s a trusted health outreach effort supported by your insurance provider. Whether you choose to participate is entirely up to you, but many members find these evaluations informative, helpful, and worth their time. Always verify the caller, but don’t be afraid to take advantage of free services designed to keep your health on track—especially if you haven’t had a recent check-up.
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